It was about a dispute from someone for $12.50. I ended up losing the dispute automatically for some reason, so I called them and asked why..
Here is a general log of what took place:
*PayPal Support Mean Black Guy - Thank you for calling PayPal. May I have your first and last name?
*Me - Kenneth Bullock
*PayPal support mean black guy - Thanks Kenneth, how may I help you today?
*Me - Someone named Amy ***** disputed a transaction for 12.50, which was a 3 month membership subscription for the game we run.
*PayPal support mean black guy - That's the reason why it was automatically reversed, PayPal does not cover digital goods. We only cover physical goods, that have the proper shipment information.
*Me - So... I've never had a dispute where I did not get to enter my feedback.
*PayPal support mean black guy - That's because this was a bank reversal, and the bank said the buyer's account was closed before the date of this transaction.
*Me - So why Did it show Completed on the day of the transaction?!?!?!?!
*PayPal support mean black guy - Hang on, let me check that out - (puts me on hold for 30 minutes)
*Me - La Lalalalala la la la la la crappy elevator music
*PayPal support mean black guy - Sorry for the wait Kenneth, this must have been a PayPal error, as we were unable to find the reason why it showed completed.
*Me - So doesn't that mean I am covered then, because under your Terms of Service, it states any transaction errors that happen before a dispute is filed by the bank or customer, PayPal will not take the money from your account.
*PayPal support mean black guy - Let me check that out (hold for 10 minutes)
*Me - La lalalalalalalallaalalallalala crappy elevator music
*PayPal support mean black guy - Let me transfer you to a dispute specialist regarding this issue.
*Me - Okay, thank you for your wonderful support (with obvious sarcasm in the tone)
*PayPal support nice lady - Hello Kenneth, what are you calling about today (SHE DID NOT KNOW SHIT ABOUT WHAT I TOLD BLACK GUY SO FAR)
*Me - (in a sad voice) I explained to the lady how hard it is trying to collect money from a website with the amount of disputes we have to go through.
*PayPal support nice lady - I completely understand, I can see the amount of disputes you have had in the past year.
*PayPal support nice lady - I can however offer you a one time complimentary reversal on PayPal's decision, which will add the $12.50 back into your account.
*Me - (in a shocked voice) Really? No-one has ever offered me that type of resolution.
*PayPal support nice lady - You are very welcome, have a nice day. (phone call ends)
*Me - TROLOLOLOLOL
It took me a lot longer than that to dispute my pay pal debit master card .____.
why couldn't I be transferred to a nice customer support lady :'(
oh kenny u are funny guy eh?
want to try something really funny??
give me dark meto on all my accounts and lets test out how funny it will be when everyone sees!
Quote from: KillerPig on March 13, 2012, 04:25:58 PM
want to try something really funny??
give me dark meto on all my accounts and lets test out how funny it will be when everyone sees!
ok i guess scenario
pig: hi allie can i have dark meto on all my accounts
allie: no
pig: *asks kenny*
kenny: ok sure whatever u want
:D
no kenny suk
he wouldnt let me buy dark meto for 18 dolla >:( >:( >:( >:( >:( >:( >:(