BoutCheetah

Other BoutCheetah Stuff => Feedback/Rants => Topic started by: mingle on June 24, 2014, 02:10:43 PM

Title: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on June 24, 2014, 02:10:43 PM
My membership got failed and my money got deducted from my account.

I have sent a lot of messages to admins, Allie and GMs. Also sent mails to support. No one responded till now and its been almost 8 days where my money got deducted.

This is really making me frustrate.

Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Madprox on June 24, 2014, 02:13:35 PM
Nobody but Allie can help you with this, I'm pretty sure you haven't contacted me or i'd have told you this before;
So i'd advice you to contact Allie, or at least keep trying.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on June 24, 2014, 02:15:20 PM
I have contacted JustRK, medchiller and sent almost 3 to 4 priv messages to Allie from past 5 days. Didn't get a single reply from anyone.

Also, I have to appreciate Medchiller for his assistance on contacting admins and he is responding properly in Game. But, didn't get any updates later on.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Godz on June 24, 2014, 02:42:20 PM
Quote from: mingle on June 24, 2014, 02:15:20 PM
I have contacted JustRK, medchiller and sent almost 3 to 4 priv messages to Allie from past 5 days. Didn't get a single reply from anyone.

Also, I have to appreciate Medchiller for his assistance on contacting admins and he is responding properly in Game. But, didn't get any updates later on.

Nobody can help you except Allie/Santa! Take a breath and calm down until they respond!
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Madprox on June 24, 2014, 02:47:03 PM
As I said, You have to wait for Allie to reply to you.

We can't help you.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on June 24, 2014, 03:00:10 PM
Sure will wait. Don't knw how much time it will take.. will see ....... !!
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Allie on June 26, 2014, 03:39:37 AM
Sadly, only santa can help you.
It might just be taking awhile if you used something such as an e-check. It's possible but unlikely that paypal had an IPN issue.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: medchiller on June 26, 2014, 03:49:24 AM
I already told you why I said I couldn't help much anymore. I already attempted to send Kenny a PM on Skype but he hasn't checked that. I think that he paid with paypal so I don't know why it didn't go though. Kenny will most likely have to check the transaction for verification and manually add it unless its just really really slow. Make sure that the funds on your paypal account haven't been revoked or anything like that because if they have that might be the reason for the trouble.

I did all I could do and I'm sorry that I couldn't solve your issue. Hopefully you will receive your membership shortly :)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on June 26, 2014, 01:12:05 PM
Hello All,

Thanks for your prompt response. I checked my Paypal accont and confirmed that the money got deducted and I didn't use the revoke option to get my money back.

Hopefully Kenny will check the transaction and do the needful for me as its almost 10 days.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 21, 2014, 02:57:01 PM
Hello Team,

its been more than a month that I purchased membership and not recieved the membership till now.

What should I do regarding this !! This is really insane/bad from you guys !!

Please do something.

Regards,
Mingle
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Cooky on July 21, 2014, 03:02:13 PM
tell me your account name ill just buy it for you
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 21, 2014, 03:18:30 PM
No, actually the point is I already bought 3 months membership.

I just need to get my membership.

I have all the details.

Here is the transaction details:

Subscription Details

Date of Sign Up:   17-Jun-2014
Subscription Name:   3 Months BoutCheetah Membership Recurring
Subscription Number:   S-0XM1344135079690S
Item Number:   2
Exchange rate:    The exchange rate for this purchase is 1 INR = 0.0159412USD
Subscription Terms:   $12.50 USD for each 3 months

The following options were included with this Subscription:

Account Name: mingle

Regards,
Sandeep
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 22, 2014, 04:26:22 PM
Any Update?????
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Robocop7ant on July 28, 2014, 09:45:15 AM
i think they are working with it , it maybe take some time ;)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 30, 2014, 08:35:48 AM
Hello Team,

Its been 45 days the issue happened and I didn't get any resolutions till now.

Please let me know if you have any update.

Regards,
Sandeep
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Cooky on July 30, 2014, 08:48:19 AM
doesnt look like their gonna respond. like i said ill just buy you membership if you still want it.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 30, 2014, 08:59:16 AM
Thanks for quick Response Cooky.

If they are not gonna respond then, I am fine with the offer you gave.. Providing the membership.

My question is that is it going to be the same what I purchased?

Regards,
Sandeep
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Cooky on July 30, 2014, 09:28:59 AM
ill buy you 1 month to hold you over while you wait for them to respond
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on July 30, 2014, 09:40:38 AM
Hello Cooky,

Thanks for your concern.

I am thinking of waiting for some more time and if they don't respond in next 15 days I will look for ur timebeing offer.

Regards,
Sandeep
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Yz on July 30, 2014, 02:50:00 PM
I don't know why this has been missed for so long. I can't personally help you but on Allie and Kennys behalf I'm sorry that there's still no response. I'll msg them when I can and get back to you.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: RAUDOG on July 30, 2014, 03:57:12 PM
Only way to contact Ken is to call him,
i stopped calling Ken sometime ago about problems, i believe i deleted his number.
UPDATE IN FACT I STILL HAVE 2 OF HIS PHONE NUMBERS BUT I WONT GIVE THEM OUT ,AND I WONT CALL SORRY.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on September 05, 2014, 01:14:22 PM
Hello Team,

Its been more than 2 moths that I raised this issue.... But, didn't get a solution.

Is there a way that I can get my money back.

Regards,
Mingle
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Corr on September 05, 2014, 01:56:03 PM
You can ask your parents to press charges if you want your money back.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: optisum1 on September 05, 2014, 02:06:22 PM
I don't have this problem, if I send a message to any staff except admins, I have it back within a day, even if I have a pp problem orso they still send me one back with contact allie orso on it but still i get one back, even allie send back & yz & kenny (never had one of selene dou)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Madprox on September 05, 2014, 02:15:52 PM
#BlameAdminSanta.

I'm truly sorry, this must be annoying... But yeah, nobody can help you, even if we wanted to, the only person that can help you is Admin Santa..

I bought a month membership a few months ago, sent messages to Santa as well, never heard of him lol
(i know this sounds bad, but yeah, i'm hoping for the best for you..)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: JustRK on September 05, 2014, 02:24:26 PM
Quote from: Corr on September 05, 2014, 01:56:03 PM
You can ask your parents to press charges if you want your money back.

lmao who would file a small claims case for $5usd when it costs way more than that to press charges. Let's not go too bold now.

not to be rude, but you can just report a problem in the paypal resolution center saying you never received your product and they will usually refund your money within a few business days especially if there is no response. I think I already sent this guy a message about doing this.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: drgore on September 05, 2014, 02:27:07 PM
Thanks for your reply RK and sorry, I didn't receive any message from your side regarding this issue.

Will raise a ticket with PayPal regarding this.

-PS- : This is my alternate account

Regards,
Mingle
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: mingle on September 05, 2014, 02:39:18 PM
Hello RK,

I tried to raise complaint with PayPal and while raising it:

Thank you for registering your complaint about this transaction. Unfortunately, this type of transaction is not eligible for PayPal dispute resolution. We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication.

Please do let me know what I can do here.

Regards,
Mingle
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: FalseProphet on September 05, 2014, 04:09:36 PM
They should offer a option via. paypal goods i think it is i don't know much about this as i don't use it. But just means it's then covered by paypal if you don't get your side of the deal.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: medchiller on September 05, 2014, 04:16:33 PM
Yeah you can try to get your money back via paypal but that time has probably passed so it might not be possible. If you could do it then your account might be banned (even though you paid for the service that you didn't get and are only getting a refund for that) because Kenny will look at it as a revoked payment which might get his attention. I've been trying to help you from day 1 and as I said on day 1 the Kenny is the only one that can ultimately help you but if he's not looking then Allie is the next best thing so she can talk to Kenny. I hope for a quick resolution :)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: JustRK on September 05, 2014, 05:17:56 PM
It seems as though you passed the 90 day threshold for raising a claim. You can call paypal and see if they'll reconsider. Otherwise unless the admins issue a direct refund the last method is contacting your financial institution to reverse paypal's decision although most have about the same policy and it's a lot of work.

It's definitely unfortunate that this has been neglected or hasn't been clarified for over 3 months now.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: optisum1 on September 05, 2014, 05:24:26 PM
It's kind a shame santa still didn't do anything  ::)
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Xx Itz Ian on September 05, 2014, 07:30:52 PM
Zylongaming tries to be a proffesional company but aslong as things like this are around I doubt someone considers them proffesionals
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: -Speedy- on September 05, 2014, 10:19:38 PM
I feel bad for this guy. Should get perm member for free just for all this.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Cooky on September 05, 2014, 10:43:09 PM
Quote from: -Speedy- on September 05, 2014, 10:19:38 PM
I feel bad for this guy. Should get perm member for free just for all this.
Title: Re: Frustrated on sending messages to support, admins and GMs on member issue
Post by: Allie on September 06, 2014, 02:26:09 AM
Quote from: Xx Itz Ian on September 05, 2014, 07:30:52 PM
Zylongaming tries to be a proffesional company but aslong as things like this are around I doubt someone considers them proffesionals

One person in [Zylon Gaming] has access to paypal. Without absolute solid proof, I can do nothing.
Sadly, mistakes like these don't just happen. People can and have lied in the past, so absolutely nothing can be done.

However, if I was sent a definitive screenshot of the paypal transaction log, I may be able to help. And I have replied such in the past, but never received it.