BoutCheetah

Other BoutCheetah Stuff => Report A Bug => Topic started by: Santa on October 07, 2011, 11:59:51 PM

Title: Guide To Fixing Problems
Post by: Santa on October 07, 2011, 11:59:51 PM
Known Issues

Quote
Problem 1

Problem: I open the launcher, and press start, and it shows "You are missing files, please run the Updater!"

Solution: Install This (http://www.microsoft.com/download/en/details.aspx?id=19) and This (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=29)


Problem 2

Problem: I open the launcher, press the start button, zylonshield splash screen opens, then the client appears, and turns white, then crashes, with a error message.

Solution: You are missing your video card drivers, or you need to install the latest version of direct X


Problem 3

Problem: Windowed mode works perfectly, but when I try full screen, the client crashes.

Solution: Your antivirus is interfering with the game client, so you need to add an exception for the client folder, usually C:\Zylon Gaming\BoutCheetah, or just disable the antivirus.  Avira is the antivirus that causes this, or at least one of them.


Problem 4

Problem: I press start on the updater, the client runs without showing the ZylonShield Splash Screen.

Solution: You need to install this (http://www.microsoft.com/download/en/details.aspx?id=19) and this (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=29)


Problem 5

Problem: I open the updater, and a message box saying "T" appears.

Solution: You need to install a new version of internet explorer from here (http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8) or any other internet explorer version you want, because it's corrupt on your computer.

More problems are coming soon when I have time to add some.
Title: Re: Guide To Fixing Problems
Post by: Energized on October 08, 2011, 03:17:52 AM
thanks Santa for your help on thie guide but still i cant start my game and im waiting for you to enter MSN...
Title: Re: Guide To Fixing Problems
Post by: Santa on October 08, 2011, 05:15:33 AM
Quote from: funnyshit2 on October 08, 2011, 03:17:52 AM
thanks Santa for your help on thie guide but still i cant start my game and im waiting for you to enter MSN...

I don't think that you have added me, what is your msn (send me a pm)
Title: Re: Guide To Fixing Problems
Post by: Santa on October 28, 2011, 01:05:43 PM
Added a new problem / solution!
Title: Re: Guide To Fixing Problems
Post by: koolwolf2 on October 28, 2011, 01:57:11 PM
Infinte log in Fix that
Title: Re: Guide To Fixing Problems
Post by: Santa on October 31, 2011, 04:27:58 AM
new problem & solution added.
Title: Re: Guide To Fixing Problems
Post by: v3nom on October 31, 2011, 10:10:14 AM
Norton 360 is another Anti-Virus that you have to disable while running BC, really pisses me off.
Title: Re: Guide To Fixing Problems
Post by: Santa on November 13, 2011, 02:57:16 AM
new problem & solution posted.
Title: Re: Guide To Fixing Problems
Post by: Toast on November 13, 2011, 10:41:01 AM
About Problem 5, I'm pretty sure you can also solve it by un-checking the "Work Offline" button on the Internet Explorer. Happened to me too.
Title: Re: Guide To Fixing Problems
Post by: coolkaran100 on November 13, 2011, 01:03:12 PM
fix  dis when i start updater press start the zsheild comes and the window comes and says doesnt respomdd happens in windoowed and full screen,
Title: Re: Guide To Fixing Problems
Post by: Santa on November 13, 2011, 02:12:35 PM
Quote from: coolkaran100 on November 13, 2011, 01:03:12 PM
fix  dis when i start updater press start the zsheild comes and the window comes and says doesnt respomdd happens in windoowed and full screen,

Hello, thats due to your computer not having video drivers.  Please install them and get back with me.

~RedEyes.
Title: Re: Guide To Fixing Problems
Post by: nopork on December 05, 2011, 07:28:26 AM
For those who get this ialmrnt5 error messages : solution;
go to the display properties , go to setting and change the colour quality to 16 bit or medium(for laptops)
Title: Re: Guide To Fixing Problems
Post by: matheushff on February 24, 2012, 07:14:32 PM
I opened the patcher, the zylom protect appears then an error with C++ shows up and i reinstalled the game 3x... Plz help, thanx
Title: Re: Guide To Fixing Problems
Post by: mukering on February 26, 2012, 08:14:38 PM
i eneter a game lobby then  when i eneter the game lobby it says hacker when im not even a hacker but it started happening when i started to play this game again and i forgot my password but now i know it and now when i log on it lets me in but i cant play and game and it shows a little box saying ''hack detected'' please help me do i need to download it again or that means that i am banned forever or sumthing????
Title: Re: Guide To Fixing Problems
Post by: Santa on February 27, 2012, 02:56:25 AM
Quote from: mukering on February 26, 2012, 08:14:38 PM
i eneter a game lobby then  when i eneter the game lobby it says hacker when im not even a hacker but it started happening when i started to play this game again and i forgot my password but now i know it and now when i log on it lets me in but i cant play and game and it shows a little box saying ''hack detected'' please help me do i need to download it again or that means that i am banned forever or sumthing????

Hello, please upload the log.txt file that is located in c:/zylon gaming/boutcheetah/zylonshield

Thanks,
~RedEyes.
Title: Re: Guide To Fixing Problems
Post by: Scythe on February 27, 2012, 05:15:48 AM
I found out how to add bc to exceptions on Norton antivirus :D :D
Title: Re: Guide To Fixing Problems
Post by: MCRawrXD on April 14, 2012, 06:44:10 AM
When i play Base Vs Base and when it starts i get disconnected :-\ :-\ :-\ :-\ :-\ :'( :'( :'( :'( :'( :'( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( :-\ :-\ :-\ :-\ :-\ :-\ :-\ :'( :'( :'( :'( :'(
Title: Re: Guide To Fixing Problems
Post by: str99 on May 11, 2012, 05:01:13 PM
Quote from: koolwolf2 on October 28, 2011, 01:57:11 PM
Infinte log in Fix that

PLEASE FIX THAT!! ^^^ The dots just go back and forth and I can't log in?? PLEASE! IDK what happend. used to play fine...
Title: Re: Guide To Fixing Problems
Post by: KillerPig on May 11, 2012, 07:37:34 PM
try repairing client
Title: Re: Guide To Fixing Problems
Post by: str99 on May 12, 2012, 11:45:08 AM
Just did. Still not working.
Title: 로그인이안되요
Post by: ckdvhwnd on May 12, 2012, 12:42:33 PM
저는 게임을 하다가 갑자기 나가지고 다시 로그인을 하려고 하니 금단된 게임? 이라고 떠요 이거 어떻해야나요? 운영자님 해결해주세요~
Title: Re: Guide To Fixing Problems
Post by: kevin9099 on June 19, 2012, 01:10:17 AM
Quote from: str99 on May 11, 2012, 05:01:13 PM
Quote from: koolwolf2 on October 28, 2011, 01:57:11 PM
Infinte log in Fix that

PLEASE FIX THAT!! ^^^ The dots just go back and forth and I can't log in?? PLEASE! IDK what happend. used to play fine...


I am also having the infinite log in problem.The game works fine on my laptop but it doesnt work on my computer.This also occurs on Bots
Title: Re: Guide To Fixing Problems
Post by: Affray on August 18, 2012, 03:26:17 PM
I have problem 2 so I have to download that Nvidia thing but I dont see the download button on the page o.O
Title: Re: Guide To Fixing Problems
Post by: Duckman896 on September 03, 2012, 05:25:56 PM
When I launch bout cheetah it says " Internet issues have been detected, however, you can still press start to attempt to play.
Pressing start does nothing and rogers online protection says that the file contains a virus. can anyone help me? it has been years since I have play this game and really want to play again.
Title: Re: Guide To Fixing Problems
Post by: Duckman896 on September 03, 2012, 09:00:03 PM
well after looking into it, the bout.dat file that the patcher downloads is a virus and my computer firewall is quarantining the file. So my question is: is this file going to give a virus to my computer or what. A reply from an admin/moderator would be very helpful to decide if i am going to play this game or not.
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 04, 2012, 05:36:42 PM
Hi,i downloaded bout cheetah today (first time) and i was experiencing issues and tried all those steps yet it didn't work. what happens is when ever i launch the client and press start  the game only last like 5-10 seconds than closes the farthest i could get to is clicking on low quality and than it closes. i also tried repairing but it says no problem found please help. :'(
Title: Re: Guide To Fixing Problems
Post by: spiderstar on November 04, 2012, 05:52:33 PM
Quote from: arsil1 on November 04, 2012, 05:36:42 PM
Hi,i downloaded bout cheetah today (first time) and i was experiencing issues and tried all those steps yet it didn't work. what happens is when ever i launch the client and press start  the game only last like 5-10 seconds than closes the farthest i could get to is clicking on low quality and than it closes. i also tried repairing but it says no problem found please help. :'(

First off, make your own topic next time so people will notice you more easily.

Did you try disabling your firewall completely and then loading your game? 
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 04, 2012, 08:12:38 PM
Quote from: spiderstar on November 04, 2012, 05:52:33 PM
Quote from: arsil1 on November 04, 2012, 05:36:42 PM
Hi,i downloaded bout cheetah today (first time) and i was experiencing issues and tried all those steps yet it didn't work. what happens is when ever i launch the client and press start  the game only last like 5-10 seconds than closes the farthest i could get to is clicking on low quality and than it closes. i also tried repairing but it says no problem found please help. :'(

First off, make your own topic next time so people will notice you more easily.

Did you try disabling your firewall completely and then loading your game? 

i did turn my firewall off when i load it i also reinstalled 3 times but, it does the same problem as i stated above
Title: Re: Guide To Fixing Problems
Post by: 123bomb123 on November 04, 2012, 08:17:55 PM
Do any errors pop up when the game closes or does it just disappear?
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 04, 2012, 08:20:05 PM
Quote from: 123bomb123 on November 04, 2012, 08:17:55 PM
Do any errors pop up when the game closes or does it just disappear?

it just disappears
Title: Re: Guide To Fixing Problems
Post by: spiderstar on November 05, 2012, 02:19:38 AM
Quote from: arsil1 on November 04, 2012, 08:20:05 PM
Quote from: 123bomb123 on November 04, 2012, 08:17:55 PM
Do any errors pop up when the game closes or does it just disappear?

it just disappears

Try contacting Admin Santa via PMing on the forums. 
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 05, 2012, 10:10:53 AM
Quote from: spiderstar on November 05, 2012, 02:19:38 AM
Quote from: arsil1 on November 04, 2012, 08:20:05 PM
Quote from: 123bomb123 on November 04, 2012, 08:17:55 PM
Do any errors pop up when the game closes or does it just disappear?

it just disappears

Try contacting Admin Santa via PMing on the forums. 

how do i contact admin santa?
Title: Re: Guide To Fixing Problems
Post by: 123bomb123 on November 05, 2012, 10:29:25 AM
http://boutcheetah.zylongaming.com/index.php?action=pm;sa=send;u=2 (http://boutcheetah.zylongaming.com/index.php?action=pm;sa=send;u=2)

there.
Title: Re: Guide To Fixing Problems
Post by: Santa on November 05, 2012, 10:58:44 AM
Quote from: arsil1 on November 04, 2012, 05:36:42 PM
Hi,i downloaded bout cheetah today (first time) and i was experiencing issues and tried all those steps yet it didn't work. what happens is when ever i launch the client and press start  the game only last like 5-10 seconds than closes the farthest i could get to is clicking on low quality and than it closes. i also tried repairing but it says no problem found please help. :'(

Can you open up the log.txt file in c:\Zylon Gaming\BoutCheetah\Zylonshield and post it here

Thanks,
~RedEyes.
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 05, 2012, 06:15:37 PM
Quote from: Santa on November 05, 2012, 10:58:44 AM
Quote from: arsil1 on November 04, 2012, 05:36:42 PM
Hi,i downloaded bout cheetah today (first time) and i was experiencing issues and tried all those steps yet it didn't work. what happens is when ever i launch the client and press start  the game only last like 5-10 seconds than closes the farthest i could get to is clicking on low quality and than it closes. i also tried repairing but it says no problem found please help. :'(

Can you open up the log.txt file in c:\Zylon Gaming\BoutCheetah\Zylonshield and post it here

Thanks,
~RedEyes.

their is no zylonshield folder the only txt file i found is LauncherLog.txt
Title: Re: Guide To Fixing Problems
Post by: arsil1 on November 05, 2012, 09:17:44 PM
2012-11-06 4:56:54: Deleting file: LauncherLog.txt
2012-11-06 4:56:54: Reading patch.xml for updates
2012-11-06 4:56:55: finished adding arrays in memory.
2012-11-06 4:56:55: Download temp/patch.xml
2012-11-06 4:56:57: Reading temp/patch.xml and adding to array
2012-11-06 4:56:58: Successfully read temp/patch.xml.
2012-11-06 4:56:58: Deleting file: patch.xml
2012-11-06 4:57:02: Deleting file: patch.xml
2012-11-06 4:57:05: Download temp/patch.xml
2012-11-06 4:57:06: Reading temp/patch.xml and adding to array
2012-11-06 4:57:07: Successfully read temp/patch.xml.
2012-11-06 4:57:31: Deleting directory: temp

thats the LauncherLog.txt if thats what you were talking about
Title: Re: Guide To Fixing Problems
Post by: pipelol12 on November 23, 2012, 10:47:25 PM
That's all I have to do to fix the problem 2? who gives me the link to download direct x
Title: Re: Guide To Fixing Problems
Post by: ookie12 on April 11, 2013, 12:11:02 AM
Where do I update my videocard drivers?
Title: Re: Guide To Fixing Problems
Post by: Godz on April 11, 2013, 12:14:26 AM
http://www.microsoft.com/en-ca/download/details.aspx?id=35 (http://www.microsoft.com/en-ca/download/details.aspx?id=35)
download this.
Title: Re: Guide To Fixing Problems
Post by: ookie12 on April 11, 2013, 12:16:27 AM
Thanks, too bad im not on my computer right now :/
Title: I've got a bug, too!
Post by: Andreyuku on November 02, 2013, 02:12:16 PM
I can log in on site but when i enter game it says incorect password. (P.S.: I swiched my pass and than hapend this) What can i do?
Title: Re: Guide To Fixing Problems
Post by: yehhhhhhh on November 02, 2013, 11:35:57 PM
Here's something for ya.

I log into the game normally, go past everything that's normal, but then when i get past the screen where you select High or Low channel and click on the Channel BoutCheetahHigh, it simply turns the red button blue and doesn't do anything else. ,-,
Title: Re: Guide To Fixing Problems
Post by: Cooky on November 02, 2013, 11:53:24 PM
Quote from: yehhhhhhh on November 02, 2013, 11:35:57 PM
Here's something for ya.

I log into the game normally, go past everything that's normal, but then when i get past the screen where you select High or Low channel and click on the Channel BoutCheetahHigh, it simply turns the red button blue and doesn't do anything else. ,-,

server is down right now
Title: Re: Guide To Fixing Problems
Post by: BoutingPro on November 06, 2013, 09:18:06 AM
I have the same problem here and i deleted the settings file .ini.
so now if i want to launch BC the shield protector or something shows up,
when i press start , it goes and nothing happens, what now ? Thx