Was a Forum Moderator back during Closed Beta but I became incredibly inactive due to the multiple resets that happened back in the Closed Beta. It's one of the best ARPG's out there for free, I just couldn't see myself starting from scratch for the 6th time.
You won't however regret your time played if you're coming from Diablo/Torchlight titles. Its a refreshing, dark, and gritty atmosphere in which you really get immersed in (act I in my opinion was slow, but act II and on wards is absolutely incredible). I'd definitely encourage everyone to check it out.
Oh, and might I add the support as well as the developer to player communications is without a doubt the best I've ever seen.