I'm just going to throw my two cents in:
Yz and qolderman hit the nail on the head, and Mod Noobz did so in part, as well.
I can't change a lot of things you guys want changed. I don't have the access to do so. So it's not that I "am too busy" to fix events, it's simply that I don't have the access to the database. I have also mentioned before that I have new armours and gear ready to go, and to be implemented.
I can recover your accounts, check certain information, and manage the smaller end things, but that is unfortunately about it. Nothing major in-game can be influenced by me.
My hands are tied.
As far as "it's all about money", this is untrue. I have released a lot of content, without any demand of payment or reparations. People keep referring to the one set I'm not releasing, and parsing it over as "evidence" of greed. If this was so, the Legion update wouldn't have happened, nor would the weekly sets, Exchange coupons, etc. There's a lot that this community takes for granted.
The idea of "revamping" this game either through EXP changes, or adding more content simply is not the soul means of fixing this game. There is a lot of other balancing, and content extension that would be required to get this game to 'modern standards'. The fact of the matter is, this game is old. The engine is old. You cannot keep milking this forever, nor expect this game to survive through the ages. The game is basically at it's limit for game-modes and other mechanics. Complaining about the lack of implementation does not help in finding a solution.
I have said on many occasions I would have made the changes already, and made fixes had it been possible.