My problem starts with:
yesterday..night i was plaing with my cousin, and someone was hacking, i wanted to stay there make movie and go to GM. i made 2 movies and what u think was happened? after 10-15 minutes my account was banned (hack-leeching) same to my cousin. We both was MemberShip, and i was thinking to speak with a GM to see why i got banned..i dediced to send PM to GMs. Just one answered me (Selene) and he keeped i was hacking and they will unban my characters after 30 days (after 30 days expire my MemberShip) so i paid for nothing cus i cant play 30 days. They even didnt asked me if i did or not, if i have proves...she commed with a hack prove (1 screen shot of final score) there Hacker was on 1s place. me and my cousin on 3 and 5 place.
My question is : what should i have cus someone in that room was hacking?
why they ban 6 players cus 1 was hacking?
and why this game keep this kind of GM? you think its right what they did?
this game dont have ban Topics? where should i show proves? where should i ask them to unban me? this game dont have online chat? online helpdesk?

I think do do process on paypal and to get my money back (we all know i can get them). if someone want proves i can show them, movies with hacker.

Show the movie and maybe you will get unbanned. But only you. There was no reason for why your cousin would be in the room if you were there only for proof.
Also, the other players get banned because hack-leeching is against the rules as well.
It doesn't matter if you spend money or not, if you break a rule you're treated like everybody else.

IF you are telling the truth.. you should be unbanned. BUT I think its only fair that you somehow prove that you were indeed recording video of the hacker by uploading it for people to see.

In the future dont bother getting a video.. just take screenshots. Or record a video but use the @exit command before the game ends. That will be enough proof.

no one asked me if i tell the true or not. where to show my prove..cus this forum dont have unban request. what should i have cus other person used hacks? why should i pay for other one faults? also your GM...didnt asked me about proces..she commed with 1 screen shot..this is prove?

Yes it is proof, it is proof that you were hack-leeching.
Staying in the room with a hacker is called hack-leeching.
Upload the video to youtube and post it here so we can see it.

Quote from: BabyTears on January 13, 2013, 12:00:11 PM
where to show my prove..cus this forum dont have unban request.

another perfect example of why there needs to be an appeals section

Quote from: hawk5005 on January 13, 2013, 12:01:28 PM
Yes it is proof, it is proof that you were hack-leeching.
Staying in the room with a hacker is called hack-leeching.
Upload the video to youtube and post it here so we can see it.

Is it still hack-leeching if hes there to record video? I think there needs to be a message somewhere in-game that says if you enter a hackers room that you must leave before the end of the game. It seems like there are a lot of people who do not know how strict the rule is.. and think that staying for a game or 2 is ok.

^
I was answering this

Quote from: BabyTears on January 13, 2013, 12:00:11 PMshe commed with 1 screen shot..this is prove?

And as I said in my first post, once he provides the video he could get unbanned.

Hello,

Sorry for not responding to your PM.  You were technically hack leeching since you received EXP from the hack room which is against the rules.
In your statement you asked why we should ban 8 players for the actions of 1.  I know it sounds unfair but Hack Leeching is unfair towards players who spend the time grinding to get to their levels.  Even if a player is regularly leeching it still takes time.  

You did not have to stay in the room for the whole time, a video of him 1 hit killing the mobs would have been sufficient and then exit right before the game was over.

PM me the video and I can reduce your ban since it shows proof that you were legitimately trying to report the hacker.  

2013 01 13 04 31 05 1280x960

Alright I'll unban your accounts right now.
Just remember that you should exit the room before completing the level.
EDIT: What were your usernames again?

Omg that hacker is so dumb.....
Didn't he see that a moderator was in the room?

username: BabyTears
Username SockList


and about your GM...she need to learn how to speak with persons...and i think she isnt good for that job..i'm not a kid, and i saw lot of GM/helpers...but she isnt good for this..and in case someone want..i can also show conversation between me and her...

Ban mod nik, hackleeching   

Quote from: Xx Itz Ian on January 13, 2013, 01:51:48 PM
Ban mod nik, hackleeching   

Maybe he reported them?

Quote from: BabyTears on January 13, 2013, 01:48:34 PM
username: BabyTears
Username SockList


and about your GM...she need to learn how to speak with persons...and i think she isnt good for that job..i'm not a kid, and i saw lot of GM/helpers...but she isnt good for this..and in case someone want..i can also show conversation between me and her...

Show the conversation please.