Because like they stated, if the account was a shared account they do not partake in some things that happen to that account IF anything does e.g the 2nd person taking all the items for themselves. If i am right in saying so.
This just amuses me, every time i see you post about it now. If they did help you they should sort the priorities right. Firstly, to those whose account's where hacked rather than people who where silly enough to share an account with someone they haven't even met in real life and have all their items robbed of them, ha.