It was about a dispute from someone for $12.50. I ended up losing the dispute automatically for some reason, so I called them and asked why..
Here is a general log of what took place:
*PayPal Support Mean Black Guy - Thank you for calling PayPal. May I have your first and last name?
*Me - Kenneth Bullock
*PayPal support mean black guy - Thanks Kenneth, how may I help you today?
*Me - Someone named Amy ***** disputed a transaction for 12.50, which was a 3 month membership subscription for the game we run.
*PayPal support mean black guy - That's the reason why it was automatically reversed, PayPal does not cover digital goods. We only cover physical goods, that have the proper shipment information.
*Me - So... I've never had a dispute where I did not get to enter my feedback.
*PayPal support mean black guy - That's because this was a bank reversal, and the bank said the buyer's account was closed before the date of this transaction.
*Me - So why Did it show Completed on the day of the transaction?!?!?!?!
*PayPal support mean black guy - Hang on, let me check that out - (puts me on hold for 30 minutes)
*Me - La Lalalalala la la la la la crappy elevator music
*PayPal support mean black guy - Sorry for the wait Kenneth, this must have been a PayPal error, as we were unable to find the reason why it showed completed.
*Me - So doesn't that mean I am covered then, because under your Terms of Service, it states any transaction errors that happen before a dispute is filed by the bank or customer, PayPal will not take the money from your account.
*PayPal support mean black guy - Let me check that out (hold for 10 minutes)
*Me - La lalalalalalalallaalalallalala crappy elevator music
*PayPal support mean black guy - Let me transfer you to a dispute specialist regarding this issue.
*Me - Okay, thank you for your wonderful support (with obvious sarcasm in the tone)
*PayPal support nice lady - Hello Kenneth, what are you calling about today (SHE DID NOT KNOW SHIT ABOUT WHAT I TOLD BLACK GUY SO FAR)
*Me - (in a sad voice) I explained to the lady how hard it is trying to collect money from a website with the amount of disputes we have to go through.
*PayPal support nice lady - I completely understand, I can see the amount of disputes you have had in the past year.
*PayPal support nice lady - I can however offer you a one time complimentary reversal on PayPal's decision, which will add the $12.50 back into your account.
*Me - (in a shocked voice) Really? No-one has ever offered me that type of resolution.
*PayPal support nice lady - You are very welcome, have a nice day. (phone call ends)
*Me - TROLOLOLOLOL