I haven't been here but a few weeks, but I've heard things. I've heard that you guys are good at business. I've heard that you guys are fairly professional. I've heard that you guys let me buy items. Okay, sounds cool. I'm glad this game is in the hands of people who can do it up right. But...I saw something today that was not cool.
Someone locked the name change thread because it didn't need to be debated, in their opinion. Excuse me? Obviously, more than a few people thought it was a ridiculous thing that should never been an issue. Acting like that? Bam. You have trivialized the concerns of some members of your community and shut down debate because of your own personal opinion. Guess what you just damaged?
It really is a minor thing, but looking back a lot of of threads here and elsewhere, I see that certain people don't seem to think that certain members of the staff have great attitudes (from one thread in particular that's in this forum, the mod who locked the thread), I see that many forums are dead, and I have had to search in here for information that I think should have been available to me somewhere along the line very clearly.
It kills me, because I love the previous incarnation of this game, I think that as far as business goes, people seem to think you're doing the right things, but when it comes to what would really turn this whole package from good to great, a good relationship with your base, it does not seem like you have it. From my impression, it does not seem like people want to have it with you. I get that the playerbase is pretty ass sometimes. I play with them, you know? But...really?